GENERAL CONDITIONS OF SALE

These General Terms and Conditions of Sale shall expressly regulate the relations that arise between SHOOTER PADEL SOLSONA S.L. (hereinafter referred to as "COMPANY"), with CIF B-25808254 and registered office at Calle Timo, 23-25 Olius (Lleida, Spain), and third parties who purchase products (hereinafter the "Customer" or "Customers", as appropriate) through the online shop of the official website of the COMPANY for private customers (hereinafter shooterpadel.com or the Website).

By accepting the general conditions of sale, you accept the privacy and data processing policy of Shooterpadel.com. 

Click here to read the privacy and data processing policy

1. EXCLUSIONES

The purchase of products through the Website by persons under 18 years of age is prohibited.

The COMPANY reserves the right to modify the commercial offer of the portal (modifications on products, prices, promotions and other commercial and service conditions) at any time, although these modifications will not be applied to contracts already made.

The images illustrating the products do not fall within the scope of the contract and cannot give rise to any commitment on the part of the COMPANY. The COMPANY is not responsible for possible typographical errors in the characteristics of the products. Descriptions and prices shown are subject to change without notice. 

The resale of products purchased through the Website to third parties is strictly prohibited. Resale of the products will result in the loss of product warranty.

2. FORMALISATION OF ORDERS

To place an order on shooterpadel.com the Customer has to select the products he wants to buy and add them to his cart.

In the shopping cart all the information of the order is given: selected products, units (giving you the possibility to increase, decrease or even delete them), unit price of each one of them, in euros, including the taxes or fees applicable to each one of them, as well as the estimated delivery time of each one of them and the total value of the order including shipping costs, fees and applicable taxes as well as the shipping and billing addresses, the method of payment and the present general conditions of sale. 

Depending on the products added to the shopping cart, the customer can choose between 1 or more carriers for the dispatch of his parcel. For some products or destinations, it will not be possible to choose the carrier. This information and the price of each type of transport will be visible in the shopping cart before confirming the purchase.

The customer can also choose the payment method he wants from the options available on shooterpadel.com. 

To confirm their order, the customer must log in or create a customer account on shooterpadel.com.

If the customer already has a customer account, the customer can log in from the cart page with the option "Login" for registered customers. In this way, the data that the customer previously indicated will appear in the cart so that they can review them (name, surname, addresses) before confirming their purchase.

If it is their first purchase and the customer is not registered, they must enter their personal data necessary for the management of their order in the shopping cart. 

The customer is responsible for verifying that the data entered is correct before confirming the order. The customer is also responsible for the authenticity of the data.

To confirm the order, the Customer must validate the form with their personal data (in accordance with the Privacy Policy), together with the delivery address of the order and accept these General Terms and Conditions of Sale.

Upon acceptance of the terms and conditions and confirmation of the order, the customer will be directed to the selected payment platform or payment page.

The formalisation of the acquisition of the products offered by the COMPANY takes place at the moment of making the payment, having chosen one of the different methods of payment that appear at the bottom of the purchase request, after express acceptance of these General Conditions of Sale, without the application of any changes that may occur in the clauses of the General Conditions of Sale at a later date.

From the moment of acceptance, the user acquires the status of Customer of the COMPANY as described in these General Conditions of Sale. 

If the Customer wishes to read the General Terms and Conditions of Sale in more detail, they can print the document on paper or save it in electronic format.

The COMPANY shall send to the Customer, once the present General Conditions of Sale have been expressly accepted, justification of the contracting carried out, by e-mail or equivalent electronic means of communication.

The COMPANY informs that it archives the electronic documents in which the contracts are formalised, which the Customer may access at any time by requesting them via the e-mail address shop@shooterpadel.com.

Should the Customer make a mistake during the purchase process, they may correct it at any time before finalising the purchase by sending a request to the e-mail address shop@shooterpadel.com. Otherwise, the customer must wait for the delivery to become effective and then initiate the appropriate return procedures.

3. ORDER MANAGEMENT

A purchase is not final until it is accepted by the COMPANY. The COMPANY reserves the right of admission and cancellation of any order at any time, being able to return the amount paid by the Customer and being exempt from any other obligation.

Orders will be dealt with in strict order of receipt in accordance with Article 9 of the Spanish Law on Retail Trade.

4. PAYMENT METHODS

Orders placed on Shooterpadel.com can be paid for using these options:

  • By financial card (only cards with SSL security system, Visa, Mastercard or 4B): when the Customer selects this payment option, they will enter directly into the bank's payment gateway and the data provided can only be seen by the bank. The COMPANY has no access to the bank details of its Customers.
  • By bank transfer: the Customer must make the transfer within 3 working days of placing the order. The products selected by the customer are reserved for his order, but if we have not received confirmation of the transfer and after this period has elapsed, the order will be cancelled. In the concept of the transfer, the Customer must indicate the number of their order and/or their name. The transfer must be paid into the following bank account:

BBVA ES9501828618910101515934 
BIC: BBVAESMMXXX

Choosing to pay by bank transfer directly affects the shipping date and delivery date of the customer's order. In fact, the COMPANY will ship the order only after receiving the payment on its account. Therefore, the customer must take this possible additional delivery time into account. 
Direct payment into the bank account: if the Customer selects this option, they will have to pay the amount of the order directly into the COMPANY's bank account:

BBVA ES9501828618910101515934
BIC: BBVAESMMXXX
In the same way, if the customer does not proceed with the payment within 3 days, the purchase will be cancelled (in case of not having received the confirmation of the same and after this period of time, the order will be cancelled). 

  • Now you can also pay with cryptocurrencies (Bitcoin). At SHOOTER, we have entered into an agreement with one of the most prestigious and secure cryptocurrency payment gateways in the world: BitPay. By using Bitpay we can guarantee a secure payment and thus offer a way to buy our products to all padel players with cryptocurrencies. The cryptocurrencies currently accepted are:

- Bitcoin

- Ethereum

- XRP 

- Ripple

- Bitcoin Cash (BCH)

If the order consists of several products, the chosen payment method will be applied to all of them. Once your order has been processed we will send you an e-mail confirming your order and your details.

5. AVAILABILITY OF THE PRODUCTS

In the list of products selected by the Customer in the shopping cart, the availability of each product is indicated.

The label "In Stock" indicates that the item(s) are available in Stock. The products will be reserved for the Customer as soon as they confirms their order and the order is generated.

If the customer has selected more units than the units available in stock, all units will be shipped when they are all available in stock. The COMPANY will wait until all the products are available before sending the entire order to the customer.

When the customer selects a product that is not in stock, the "In Stock" label is replaced by an approximate delivery time.

If the delivery time exceeds the delivery times indicated in the list of products in the shopping cart, the COMPANY will inform the customer.

In the event of an error on the part of the COMPANY in the availability of a product, the customer will be informed by the COMPANY and may choose one of the following options where possible:

  • Modification of the order: if possible, the COMPANY will propose one or more products similar or equivalent to the product ordered so that the customer can modify their order if they so wish, paying a difference in price if necessary or obtaining a refund if the product selected is of a lower value than the original product.
  • Preservation of the order: The COMPANY will check the delivery time to inform the customer. If the approximate delivery time is suitable for the customer, the order will remain unchanged.
  • Partial or total cancellation of the order: the customer will also have the possibility to cancel part or all of their order and obtain a refund if none of the options proposed above suits them or is possible.

If there is no response from the customer, the COMPANY will wait to send the order with the items selected by the customer.

If the Customer selects items that are available in stock and items that are not available in stock at the time of order, the order will be shipped when all items are available. Unless requested by the Customer and accepted by the COMPANY, no partial shipment will be made by the COMPANY.

In cases where it is not possible to supply one or more products included in an order that includes additional products that it is possible to supply, the COMPANY will contact the customer to confirm the delivery time of the order (all products) and, depending on the customer's response and if the customer so wishes, will proceed to the full refund of the amounts paid, including shipping costs, corresponding to the unavailable products, but will retain the amounts corresponding to the products that it is possible to supply, as well as the shipping costs associated with the delivery of the latter.

In the event that it is not possible to supply one of the products that are part of a series of products offered together (special promotion), all products shall be deemed to be unsuitable for supply and, consequently, the COMPANY shall refund the full price of the series (group of products/promotion), as well as the shipping costs.

6. SHIPPING AND DELIVERY

The COMPANY will not ship any product until it has verified that payment has been made.

Delivery of the products will be attempted within the approximate delivery time indicated to the Customer before finalising the purchase process on the "Cart" screen and, in any case, within a maximum period of 30 days.

In the shopping cart, delivery times are indicated for each delivery method. Times indicated in working days are from the date of dispatch and not the date of order. The delivery date depends on the availability of the articles, detailed in the previous point "availability of the products". Indicative delivery times are approximate and are calculated on the basis of information provided by the carriers on an indicative basis, do not fall within the contractual field and do not give rise to a commitment on the part of the COMPANY. The maximum order delivery time is 30 days.

In the event that the Customer chooses the most economical transport, the COMPANY may change the method of delivery during the processing of the order to a more advantageous (faster) delivery method at no additional cost to the Customer.

The customer is responsible for the accuracy of the information provided before confirming the order. If the order cannot be delivered within the allotted time due to an incomplete or incorrect address, the COMPANY is not responsible for the delay in delivery. The address must also be sufficiently clear and precise for the carrier to make the delivery.

Delivery shall be deemed to have been made within the aforementioned period provided that an attempt has been made at least once at the place indicated by the Customer in the purchase process for the delivery of the products.

The customer can request a delivery in Spanish territory (excluding Ceuta, Melilla). In case of delivery to destinations with customs, the COMPANY shall not be liable for any costs incurred by customs.

Saturdays, Sundays and public holidays are non-delivery days and are counted as non-business days.

If the customer wishes to cancel an order that has already been shipped, they will have to proceed with the return of the product (paying the corresponding shipping and return costs) in order to obtain the cancellation of their purchase. The customer may refuse delivery and in this case, the shipping and return costs will be deducted from the refund of the product. 

The proof of delivery is the document confirming delivery of the goods in good condition by the COMPANY and the carrier. The customer has to check the condition of the packages before accepting delivery. If the parcels are damaged (damaged tape or damaged packaging, with marks from knocks) the customer will have to check the condition of the goods with the delivery person, make a note on the delivery note before signing it (or advise the driver responsible for the delivery to make a note of it).

By accepting delivery without reservation, the customer confirms that the goods have been delivered in good condition. Therefore, the COMPANY cannot be held liable for costs incurred due to damage during transport, if no note is included on the delivery note.

Delivery is made to the street and the Customer is responsible for verifying that the address is accessible. 

If the order cannot be delivered and is returned by the carrier for reasons attributable to the customer (incorrect or incomplete address, contact person not available for the address), the conditions will be the same as for the cancellation of an order with return of the product.

Once the delivery has been made, the customer must check the condition of the products and inform the COMPANY in case of non-conformity of the product with its description. In such cases, the customer must notify the COMPANY through the Customer Service by telephone, email, chat or any other means so that the COMPANY can solve the problem.

If the parcel is marked as "delivered" by the carrier but the customer indicates that he has not received it, or if the tracking of the parcel is not available, the customer must inform the COMPANY or the carrier. The carrier will carry out an investigation to find the package and confirm whether it can be delivered. The COMPANY will wait for the carrier to finish the investigation and confirm the loss of the package before sending a replacement at no cost to the Customer or reimbursing the Customer. If the Customer finally receives the original package, they must inform the COMPANY.

7. THE INVOICING

The invoice will be sent printed, together with the goods.

The Customer may request an electronic copy of his invoice by writing to shop@shooterpadel.com from the e-mail address registered with their customer account. 

8. RETURNS

Deadline: During the first fourteen (14) calendar days after receipt of the order, the Customer may inform the COMPANY of his wish to return a product without justification. 

Personalised padel rackets cannot be returned to cancel the order (as the product has been manufactured specifically for the customer). It is not possible to cancel a confirmed order with a personalised padel racket. 

In the case of a contract for the delivery of multiple goods ordered by the Customer in the same order and delivered separately, the period for exercising the right of return shall commence upon receipt of the last of the goods.

Request: To exercise this right of return, you must communicate it by e-mail or telephone before the end of the period indicated above and indicating your order number, the reference and serial number of the products to be returned and follow the instructions received by our customer service, or by expressing your desire to return the product from the contact form, from your customer account or by any type of communication of such a decision that allows accrediting the content and receipt of the same by the COMPANY.

Conditions: All goods must be returned in perfect condition, with their packaging and all original accessories, just as the customer has received them. The COMPANY does not accept returns of used or tested products with packaging in poor condition.

Returns must be delivered to the COMPANY's warehouse address below within fourteen (14) days from the date of acceptance of the return. Otherwise it will be rejected and returned. The transport costs incurred in returning the goods shall be borne by the Customer.

Return address:

  • Calle Timo, 23-25 
  • 25280 Olius, Lleida, Spain 

Return costs: Return costs are to be borne by the customer. If the COMPANY arranges the return for the customer or if the parcel is returned undelivered through no fault of the customer, the return costs paid by the COMPANY will be deducted from the customer's refund. If the customer organises the return by their own means, no return costs will be charged. 

Refund: Once the perfect state of the goods has been analysed, the amounts will be returned to the Customer before the expiry of a period of fourteen (14) calendar days from the date on which the COMPANY has been informed of its intention to return the goods, using the same means of payment used by the Customer for the purchase, unless the Customer has expressly provided otherwise.

The refund is applied to the value of the returned product(s). The shipping costs paid by the customer at the time of order confirmation will not be refunded. 

The right of return does not apply in the following cases:

  • In the case of goods which are likely to deteriorate or expire rapidly.
  • In the case of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • In the case of goods which, after delivery and taking into account their nature, have become inseparably mixed with other goods.

9. RECLAMACIONES

In the absence of evidence to the contrary, the Products shall be deemed to be in conformity with the Contract provided that they meet all of the requirements set out below, unless the circumstances of the particular case make any one of them inapplicable:

  1. They conform to the description given on the COMPANY's website
  2. They are suitable for the uses to which products of the same type are normally put and are of the quality and performance which the Customer may reasonably expect from a product of similar characteristics, taking into account the nature of the products.
  3. They are suitable for any special use required by the Customer where the Customer has made this known to the COMPANY at the time of conclusion of the contract, provided that the COMPANY has acknowledged that the Product is suitable for such use.

In the event of proven non-conformity of the Product with the Contract, the COMPANY will proceed – where applicable and as appropriate – to the repair, replacement, price reduction or termination of the Contract, in accordance with the provisions of Clause 12 below.

If the product is to be returned for repair or replacement, the collection address must not be different from the delivery address of the product. Unless exceptionally requested by the customer and accepted by the COMPANY.

10. WARRANTIES

The COMPANY offers customers warranties on products sold through the website shooterpadel.com, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same.

In this respect, if any of the products do not conform to the Contract, the COMPANY shall be liable for the same. 

For all relevant purposes, the products shall be deemed to be in conformity with the Contract when they comply with the requirements set out in Clause 11 above.

The warranty does not apply in the event of faults or damage to the products due to incorrect handling, incorrect assembly, lack of maintenance or care contrary to the product manufacturer's instructions for use.

For all appropriate purposes, it is hereby stated that, in order for the Customer to be able to enforce the rights of this Clause, it will be necessary to present the corresponding invoice.

11. AFTER-SALES SERVICE

For any query, incident, complaint or claim after the purchase of the Products, the COMPANY places at the disposal of the Customers a Customer Service at the e-mail address shop@shooterpadel.com, and at the address Calle Timo, 23-25, 25280 Olius, Lleida, Spain.  

12. CUSTOMER'S RESPONSIBILITY

The Client undertakes to make lawful use of the Products offered by the COMPANY, without contravening current legislation or infringing the rights and interests of third parties.

The Customer guarantees the truthfulness and accuracy of the data provided when filling in the contracting forms, avoiding the cause of damages as a result of the incorrectness of the same.

Failure to comply with any of these General Conditions of Sale may result in the withdrawal or cancellation of the products ordered or purchased by the Customer by the COMPANY without prior notice to the Customer and without entitlement to any compensation.

13. PROTECTION OF PERSONAL DATA

Any personal information that the Customer provides when using the Website or through the form will be used in accordance with the Privacy Policy. The Customer must read and accept the Privacy Policy before providing their personal data.

14. CONFLICT RESOLUTION

This Contract shall be construed and governed in accordance with Spanish law.

In the event of any conflict or discrepancy arising in the interpretation or application of these General Conditions of Sale, the Courts and Tribunals which, where applicable, shall hear the matter shall be those provided for in the applicable legal regulations on competent jurisdiction, in which, in the case of end consumers, the place of fulfilment of the obligation or the place of domicile of the purchasing party shall be taken into account.

15. MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The COMPANY will inform Customers by e-mail or notices on shooterpadel.com of any changes made to these General Terms and Conditions of Sale. The purchase and sale of new Products through this same platform shall constitute acknowledgement and acceptance of this modification.

These modifications will be reflected in this document, which the user may access at any time from the "General Conditions of Sale" section.

16. LANGUAGE

The language in which the contract between the COMPANY and the Client shall be concluded is Spanish.

17. SAFEGUARD CLAUSE

The ineffectiveness of any of these clauses shall not affect the other clauses. The ineffective clauses shall be replaced, where appropriate, by other clauses whose content makes it possible to achieve the economic purpose pursued by the clauses declared ineffective.

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